Plumbing Distributors, Inc.

  • Showroom Sales Consultant

    Job Locations US-GA-Alpharetta
    Posted Date 1 week ago(1/11/2019 11:27 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Function: Maximize sales volume by implementing the PDI Premium Client Service standards. Specific responsibilities include: client development and sales generation (80%), Store operations (10%), and outside business development (10%).


    Principal Duties and Responsibilities:

    • Values that promote and contribute to the Team’s Success
    • Customer Focused, with strong sales ability / persuasiveness
    • Skilled in relationship building and ability to navigate within the organization
    • Compliance with all PDI policies and procedures


    Sales Generation (80% of the time)

    • Achieve Financial Metrics

    oMonthly Orders and Shipped sales goals

    oSupports business by meeting key performance indicators (KPIs)

    • Achieve Selling Process Steps

    oConsistently demonstrate Professional Selling Skills

    oQualify and educate potential design clientele on services offered by PDI

    oUses selling techniques such as; actively listening, asking open-ended questions, suggestive selling and follow up, to build customer loyalty and capture the sale

    oDevelop and maintain operational proficiency with all software and job related programs

    • Promote


    oThe PDI brand through communication, personal appearance and professionalism

    oThe PDI Core Values and Best in Class Service

    oIn-store and in-Home Consult programs for design projects, in locations that apply

    oIn-store events by attending and actively promoting the stores value ad

    oInstaller referral programs

    oNew product introductions and sales promotions

    • Maintain client relationships

    oOwn all phases of the client experience from initial contact through delivery and installation

    oProvide Picture Books / Quotes within 2 business days

    oFollow up on all quotes within 3 business days

    oCheck email and voicemail daily. Follow up on client communication within 24 hours

    oResolves customer complaints by investigating problems, developing solutions, and making recommendations to management

    oProvide Thank You notes Post Sale

    • Manage time by

    oCoordinating sales, office, and customer appointments with the Daily Agenda

    oManaging selling and non-selling task daily, prioritizing to maximize job efficiency

    • Self Development

    oActively participate in 40 hours of approved corporate and / or vendor provided, product and sales trainings, including minimum of 10 hours of lighting training and 10 hours of tile training in locations that apply.

    oMaintain Personal Training Log by updating all training activities

    oTake pride in personal contribution and know personal performance results

    oDevelop deeper detailed knowledge of all product lines, features, and benefits


    Store Operations (10% of the time)

    • Maintain

    o100% compliance on Standard Operating Procedures

    oAll voice, in-person and electronic correspondence with a sense of urgency

    oCustomer quotes, sales orders, detailed change orders and related paperwork with high level of detail

    oSales tools including Daily Ledger / Quote Log, and all store related KPI tools

    oSamples, literature, and overall cleanliness of the Store

    • Promote

    oTeam atmosphere by assisting colleagues’ customers in their absence

    oAll PDI family of Brands

    oSuggestions for store improvement and sales development

    • Participate In

    oOn-going trainings

    oStaff & Company meetings

    oIndustry events, including and not limited to ASID, NKBA, NARI

    Outside Business Development(10% of the time)

    • Maintain

    oA strong trade business and trade client base through effective relationship management.

    oPersonal Selling Plans with a minimum of 5 – 10 active trade accounts 

    • Promote

    oAnd educate potential design and trade clientele on services offered through the store/showroom

    oAnd provide support with all phases of working with trade clientele including consultations, site visits, assisting with design development, internal coordination of delivery services and warranties

    • Participate In

    o4 non-store initiated trade events and design work shops throughout the year



    • Position Requirements:
    • Preferred 3 years sales/service experience, and preferably in the kitchen and bath, home improvement, or hospitality industry. Graduate degree in Kitchen & Bath design is desired.
    • Must possess strong verbal and written communication skills, and be results oriented.
    • Candidate must be capable of creating and communicating product and/or design solutions in a timely manner and articulate why to buy from The PDI Kitchen, Bath, and Lighting Showroom/KOHLER Signature Store.
    • Candidate must have strong computer knowledge and skills including but not limited to Microsoft Office, Excel, PowerPoint, and or drafting software. In addition they must have the ability to learn the PDI business and operating system.
    • The Candidate will be required to take a Caliper and / or Personality Assessment.
    • All offers of employment are contingent upon successful completion of a pre-employment drug screen and background check


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