Plumbing Distributors, Inc.

  • Assistant Showroom Manager

    Job Locations US-GA-Lawrenceville
    Posted Date 2 months ago(8/8/2018 3:56 PM)
    Job ID
    2018-1273
    # of Openings
    1
    Category
    Management
  • Overview

    Keeping a Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the PDI vision with employees and customers alike.

    Responsibilities

    Business Development                                                                                                   70% of Time

     

    Achieve

    • Individual Sales, Service, and Marketing Goals and all store objectives outlined and provided by Store Manager
    • Partner with the Store Manager in the development of monthly and annual team goals
    • Maintain a strong knowledge of local market opportunities and development of a proactive and effective customer development strategy to drive new customer acquisitions.
    • Partner and aid the Store Manager with in store Consumer, Trade, and Community events, along with all forms of Media and Marketing.

     

    Maintain

    • “Best in Class” customer service, providing a gracious and Branded experience to all customers.
    • The execution of client development strategies, ensuring consistent collection and updating of client information in store and corporate data bases.
    • A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
    • The Sales Reporting Process: including daily, weekly, and monthly review of results with the Sales team and Store Manger
    • Provide partnership and mentoring to the sales staff on skills to qualify, follow up, and close perspective orders

     


     

    Store Operations                                                                                                          15% of time

     

    Achieve

    • KSS locations only, a satisfactory score or 3 or better annually on the Continued Improvement Checklists; CIC’s are conducted Quarterly in partnership with the Store Manager and Kohler Sales Executive team.
    • Participate in and or execute Cycle Counts monthly, of all displays, and on hand inventory
    • Ensure that daily edits, deposits, and open orders are being reconciled daily

     

    Maintain

    • Standards for all creative products in store that includes literature, signage, price tags, and general overall décor
    • Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency         
    • Ongoing feedback to the Showroom Manager on all suggested ideas for store improvement, product development, and client services, internal and external
    • Operational efficiencies, assisting the Store Manager in all reporting processes, daily weekly, monthly, and annually
    • Ensure the Daily Ledger, Picture Book / Quote Log, Sales Dashboard and all other KPI tracking tools are used daily, in partnership with Showroom Manager
    • Ensure Office support structure is maintained, including supplies and equipment are ordered in timely manner, and all equipment is repaired and fully functioning

     

     

     

    Team Development                                                                                                     15% of time

     

    Achieve

    • Manage Store and Individual Sales results in partnership with Store Manager
    • Build and maintain a strong network of talent within the industry and amongst like industry professionals
    • Maintain a “Best in Class” Customer experience, for all internal and external customers.
    • Be the PDI Kitchen, Bath & Lighting Showroom, and Kohler Signature Store “Brand Ambassador”, leading by example, and setting the stage for superior sales and service results.

     

    Maintain

    • Assist in monthly, bi-annual, and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
    • Assist in monthly one on one meeting with Store Manager, reviewing staff performance results, developing strategies and individual development plans, to ensure performance metrics are meet and or exceeded.
    • Partner with the Store Manager on the new hire on-boarding experience for all sales and support team members
    • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each sales team member.
    • Interactive discussions and role playing with all sales team members, providing the opportunity to practice and solidify new and refreshed skills.
    • Participation in Monthly / Quarterly Team Meetings. Point of discussion to be designated by Store Manager.
    • Sales and Product Training: schedule weekly and monthly Vendor and Manufacture trainings for all related product categories.

    Qualifications

    - Proven ability to resolve internal and external customer issues, with a high level of urgency and graciousness.
    - Proven ability to provide a positive internal and external customer experiences that build loyalty and deliver measurable results.
    - Ability to manage separate lines of business and customer requirements within a complex environment.
    - Possess strong and direct communication skills- that clearly impart the PDI vision and culture to your team and corporate partners.

     

    You have demonstrated leadership ability with at least three to five years of experience in a customer-facing sales management setting. Cross-industry experience is welcome — a retail background is not necessary.
    You will demonstrate an “Owner” Perspective, and have a passion for learning about PDI and all related products. You'll need to be flexible with your schedule. Your work hours will be based on business needs.
    You will need to be proficient in Excel, Power Point, Microsoft, and POS systems.

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