Plumbing Distributors, Inc.

  • Showroom Sales Support Team Consultant

    Job Locations US-GA-Lawrenceville
    Posted Date 2 months ago(8/3/2018 2:49 PM)
    Job ID
    # of Openings
  • Overview

    Maximize the customer experience by implementing the PDI Premium Client Service standards.  Specific responsibilities include: Sales Management (90%) and Inside Business Development (10%). The Showroom Support Team Consultant supports the sales team by performing administrative duties and organizational tasks


    Competency profile includes:

    • Core Values that promote and contribute to the Team’s Success and the PDI Brand
    • The Showrooms Support Team Consultant must be able to balance multiple responsibilities at once with little supervision.
    • Enthusiasm, professionalism and follow-up skills are invaluable in this position
    • Compliance with all policies and procedures


    Reports directly to Showroom Support Team Manager, and is a support to the internal and external customer with all aspect of the sales process. The Showroom Support Team Consultant is to work closely with the sales and management teams to support driving the daily needs of the business.


    Sales Management                                                                                                          90% of time


    • Overall support in achieving monthly showroom goals
    • Open Order Reports at a minimum of 2 hours per week
    • Assist showroom team in Bid Entry, Photo/Spec Books, Order Entry, PO Management, PO Tracking, ETA updates, Updating Ticket Notes, Transfers, Split Orders, Product Research, and Deliveries, re-ordering of broken and/or missing product, Warranty Claims, and daily Deposits as needed
    • Uses Customer Service techniques such as; actively listening, asking open-ended questions, to promote and build customer loyalty
    • Develop and maintain operational proficiency with all software and job related programs
    • Managing operational, selling, and non-selling tasks daily, prioritizing to maximize job efficiency


    • Yourself
    • The PDI brand through communication, personal appearance and professionalism
    • The PDI Core Values and Best in Class Service
    • Showroom events by attending and actively promoting the showroom’s value ad

    Maintain client relationships

    • Assist in all phases of the client experience from order placement, through delivery and installation
    • Check personal and group email hourly. Follow up on client communication within 24 hours
    • Assist in resolving customer complaints graciously and quickly, providing solutions and timely follow up


    • Actively participate in 40 hours of approved corporate and/or vendor provided, product and sales trainings, cross-trainings, and self-development trainings; while following all minimums and maximums laid out in the training log
    • Maintain Personal Training Log by updating all training activities
    • Take pride in personal contribution and know personal performance results
    • Develop detailed knowledge of all product lines, features and benefits


    Inside Business Development                                                                                          10% of time


    • Build a strong inside client base through effective client relationship management


    • And assist Showroom Personnel and Outside Sales with all phases of working with their clientele including site visits, assisting with design development, and occasional product selections
    • And assist Showroom Personnel and Outside Sales with all internal needs including all aspects of the sales process and warranties as needed

    Participate in

    • A minimum of 1 Showroom event per quarter to help build these relationships


    Preferred 1-2 years’ experience in a customer service/sales position, preferably in the soft line, home improvement, or hospitality Industry. Must possess strong verbal and written communication skills, and be results oriented. Candidate is also self-developing and approachable, and an individual who values teamwork and collaboration.


    Candidate must have strong computer knowledge and skills including but not limited to Microsoft Office, Excel, PowerPoint, and/or DOS system software. In addition they must have the ability to learn the PDI business and operating system.


    The Candidate must pass a drug test with negative results on employment offer; drug and alcohol testing will be conducted as part of a random program, reasonable suspicion, and after some accidents thereafter.



    Required to have the ability to work occasional Saturdays as needed by the Showrooms.


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