Kohler Signature Store by PDI - New Alpharetta location!
FUNCTION: Provides professional and accurate information of decorative plumbing and lighting products; ability to assist showroom clients, PDI customers, and provide support for other departments; produces profitable sales.
Performs as a professional expert on decorative plumbing and lighting products and is always willing and able to assist customers in the selection process;
Answers phone calls, returns email and voicemail in a timely and professional manner; utilizes Showroom Assistant when necessary.
Obtains information for customers including making calls to manufacturers/reps concerning backorders, specs and technical concerns;
Seeks new customers for PDI and works to develop partnerships with quality customer service to create customer loyalty;
Orders, expedites and ships customer’s materials in a professional manner after approval has been given by the responsible party that meets and exceeds the customer’s requirements and expectations;
Keeps showroom and individual work areas neat, clean, and safe;
Provides literature for customers and helps maintain literature in the Showroom;
Attends outside trade association meetings and product enrichment programs when asked;
Recommends new inventory to increase sales and profit; assists in disposal of overstock, discontinued, and special order product;
Attends training classes and maintain current knowledge of vendors and their products and information pertaining to current pricing and discounts;
Meets or exceeds an established sales goal and profit margin on a monthly and annual basis;
Makes good use of resources through time-management and organizational tools; including utilizing Showroom Assistants effectively.
Provides accurate bid information, price quotes, and picture books for clients in a timely manner;
Keeps open order reports cleaned up and current; requests RGAs for any special order items that cannot or should not be added to inventory. Closes or voids outdated orders and/or purchase orders;
Maintains positive attitude and inspiring to other employees;
Perform other duties as assigned; and
High school diploma or equivalent required. Some college a plus. Microsoft Office/Excel/Power Point needed. Candidate must have excellent communication skills, be detail oriented, be creative, possess excellent customer service skills, and work well with others. Experience in customer service or retail a plus. Sales and industry experience is recommended but not required. Candidate must be self-motivated, and self-confident. Must be able to work retail hours including weekends.